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OCTC QEP: Connection & Direction Connection 1. Communications with students (and potential students) 2. Building campus community Supporting the above: 1. Study groups – development of best practices and coordination through TLC (Stacy E.) 2. Common learning experiences (e.g., shared text, freshmen assembly/convocation) 3. Mentoring (Chris V.) 4. Student ambassadors (Chris V. and David P.) 5. Service learning 6. Student activities (Chris V. and Larry M.) 7. Student ID cards (Buddy H., Kevin B., Library) 8. Written communication system that incorporates e-mail and letters 9. Sharing of public information (web page, OCTV) 10. Exemplary customer service 11. Diversity and global awareness Possible measures 1. CCSSE 2. Success of study group participants compared to those not using study groups 3. Success of mentored students compared to those not using mentors Direction 1. Educate, Lead, and Serve – Preparing students for future education, employment, and citizenry (preparation for both transfer and career—even if the order of attainment varies by student goal)