11^TH FATAL RULE                                        Condone Incompetence

Avoid Condoning Incompetence

            The Need to be Loved

            The Disappearing-Problem Act

            Avoiding Confrontation

Punishment Is Not the Purpose

            Never Confront in Anger

            Confront Immediately

            Confront Privately

            Be Specific

            Use Data

            Be Clear

            Provide Redirection

            Follow Up

How to Confront

            What, How, Why

            G.A.P.

Spotting the Early Signs of Sag

Using Positive Reinforcement

When the Procedure Fails

Part 2:  Wall Street Journal

Which stories in the WSJ related to incompetence during the past week?

List seven stories in the WSJ that have you found of interest