7     Training and Development

 

Why do organizations train?

 

Investments in Training

 

Systems Approach

 

 

A.  Needs Assessment.  What does this mean and why don’t more companies do it?

 

                1.  Organization Analysis

 

 

                2.  Task Analysis

 

               

                3.  Person Analysis

 

 

                HRM – Rapid Needs Analysis (298)

 

 

B.  Training Program (explain each of the following)

                1.  Objectives

 

                2.  Trainee Readiness and Motivation

 

                3.  Principles of Learning

                                Goal setting, Meaningfulness of Presentation, Modeling, Differences, Practice &                                                Repetition, Whole & Part Learning, Feedback & Reinforcement.

 

 

                4.  Instructors

 

C.  Implementing the Training Program

                1.  Methods for Non-Managerial Employees (explain each)

                                a.  On-the-job training

 

 

                                                HRM 3 (309)  The proper way…

 

                                b.  Apprenticeship training

 

 

                                c.  Cooperative Training & Internships

 

 

                                d.  Classroom

 

 

                                e.  Programmed Training &  Audiovisuals

 

 

                                f.  Computer-Based Training and E Learning

 

 

                                g.  Simulation Methods

 

 

                2.  Methods for Management Development (explain each)

                                a.  On the Job

 

 

 

                               

                                b.  Seminars

 

 

 

                                c.  Cases

 

 

 

                                d.  Games

 

 

 

                                e.  Role Playing and Modeling

 

 

D.  Evaluating

                1.  Reactions

 

 

                2.  Learning

 

 

                3.  Behavior

 

 

                4.  Results

                                ROI and Benchmarking

 

               

E.  Special Topics

                1.  Orientation Training

 

 

 

                2.  Basic Skills Training

 

 

 

                3.  Team Training

 

 

                4.  Diversity Training

 

 

Cases:  Walking in the Customers Shoes & Kodak