Review QMS 101:   Module B

Chapter 3

QFD:  Origins, benefits, steps

Concurrent engineering

Deming Cycle

Poka-Yoke

Benchmarking

Quality Tools

Histograms

Pareto Diagrams

Scatter Diagrams

Flow Charts

Cause-Effect Diagrams

Affinity Diagram

There will be a combination of multiple choice, essay, and exercises.