BA 274:  Module C Review

 

7              Training and Development

 

Primary reason to train new employees?

1st step in training and the goal of training?

Needs assessment

Most common method for training non-management employees?

Training Program Components

Methods of managerial training

Evaluation of training

Benchmarking

Benefits of orientation

Learning just by lectures - BAD

Orientation, Basic Skills, Team, and Diversity Training (2 types)

 

Review Questions

 

Outplacement services - they help terminated employees find other jobs

Promotion and Transfers

Mentoring programs have really helped women

Glass ceiling prevent upward movment

What are dual-working couples?

Career stages include late career and post career

What is career plateauing?

Percentage of women who hold executive positions?

Mentors coach and advise others of lesser rank

  

8              Improving Performance

 

Why appraise, purposes and reasons for failure

Criterion contamination, reliability, bias

Performance standards should be measureable

How is TQM and team appraisal similar?

Methods of evaluation - Traits, behavior, results

Interviews:  Types, Components, Improving Performance

What % of time should rater do the talking?

What method produces many errors but is inexpensive to develop and use

 

CASES

 

Essays:  How do you assure a successful training program?

               How do you improve the performance of one of your employees?
               How do you give a performance review?

               How can training programs put people to sleep?