12:  Communication

 

Communication:  transmitting info from one person to another

Hopefully the message received is as close in meaning as possible to the  

message intended.

 

                       Managers store, use, pass on, or discard information.

 

                       Information should be accurate, timely, complete, and relevant to be useful.

 

A.  The communication process

           Transmit – Encoding – Transmit through channel – Decoding – Noise

           What do these steps mean?

 

           1.  What is oral communication and what are the advantages/disadvantages?

 

 

           2.  What is written communication and what are the advantages/disadvantages?

 

 

           3.  How do you choose the right form of communication?

 

B.  Organizational communication

           1.  Vertical communication

 

 

           2.  Horizontal communication

 

 

           3.  Electronic communication

                       IT:

                       TPS:

                       MIS:

                       DSS:

                       EIS:

                       Intranets:

                       Expert system:

 

                       What are advantages and disadvantages to personal electronic technology?

 

C.  Informal Communication:  may not follow official reporting relationships

           1.  Grapevine

           2.  MBWA

           3.  Non-verbal:  does not use words to carry more of the meaning than the words themselves

                       *  Percentages:

                       *  Images and settings:

                       *  Barriers:

  D.  Improving skills