15
Managing Operations, Quality, and Productivity
A.
Operations Management: activities
used by an organization to transform resource inputs
into products and services.
* Efficient and effective
management of operations is essential to compete
* Operations
management creates value and utility
Manufacturing: combines
and transforms inputs into tangible outcomes that are sold
Service organization: transforms
resources into intangible outputs, creating time &
place utility
* Operations management is
important because:
B.
Designing Operating Systems
* Must
consider the product-service mix and capacity
1. Facilities:
location where products & services are created, stored, and
distributed
* Location
2. Layout:
configuration of facilities & the arrangement of equipment
* Product
* Process
* Fixed position
* Cellular
C.
Organizational Technologies
1. Technology:
processes that convert resources into products or services
2. Automation:
designing work so that it can be almost completely performed by
machines.
* CAM
* CAD
* FMS
3. Robotics:
science and technology of the construction, maintenance, and the use
of robots
* Robot
4. Service technology:
moving towards automated systems and procedures
D.
Supply Chain Management:
1. Purchasing
Management:
2. Inventory Management:
* Materials control
* JIT
E.
Quality
1. Why is quality
important?
2. What are the eight
dimensions of quality?
3. What is Total Quality
Management?
* ISO
9000
* SQC
* Benchmarking
* Outsourcing
* Speed
F.
Productivity: economic measure that summarizes the value of outputs to
inputs
1. Levels
of productivity
* Aggregate
* Industry
* Company
* Unit
* Individual
2.
Forms
* Total
factor
* Labor productivity
* Why is productivity
important and what are the trends?
* How can we improve
productivity?