4:  Managing Decision Making

 

A.  The Nature of Decision Making

         1  Decision Making:  choosing one option from a set of options

         2  What is the decision making process?

 

 

         3  Types of Decisions

                     *  Programmed

 

                     *  Non-Programmed

 

         4  Decision Making Conditions

                     *  Certainty

 

                     *  Risk

 

                     *  Uncertainty

 

B.  Steps in Making Decisions

         1.  Recognizing and defining the decision situation

 

         2.  I.D. options

 

         3.  Evaluate options

 

         4.  Select the best option

 

         5.  Implement

 

         6.  Follow up and evaluate

 

C.  Behavioral Impacts on Decisions

         1.  Politics

 

         2.  Intuition and Escalation of Commitment

 

         3.  Risk

 

         4.  Ethics

 

D.  Group and Team Decisions

         1.  Interactive Groups, Delphi, and Nominal Group Technique

 

         2.  Advantages and Disadvantages to Group/Team Decisions