7:
Organizational Change and Innovation
A.
Nature of Organizational Change – a major modification to some part
of the organization
* External
and internal forces are alive and kickin’
* Should
you plan for change or react to it?
B.
Managing Change in Organizations
1.
Steps in the Change Process
* Lewin
Model – What does unfreezing, implementing change, and refreezing mean?
* Comprehensive
Approach – What are the major steps?
2. Resistance
to Change
* Uncertainty
* Threats
* Perceptions
* Feeling
of loss
3. Overcoming
Resistance
* Participation
* Education
and communication
* Facilitation
* Force-Field
4. Areas
of Organizational Change
* Organizational
Structure and Design
* Technology
and Operations
* People
5. Reengineering:
radical
redesign of all aspects of a business to achieve major gains…
* The
need?
* Approaches?
* Process?
C.
Organizational Development:
planned, organizational-wide effort to increase effectiveness
in
processes through
behavioral science knowledge
Assumptions:
Employees desire to grow and develop
Employees have a strong desire to be accepted
Individuals will influence the organization
Techniques:
D.
Innovation:
managed effort to develop new products/services or new uses for
these
products/services.
The Process
What is the difference between radical and incremental innovation?
What is the difference between technical and managerial innovation?
What is the difference between product innovation and process
innovation?
Why do some organizations fail to innovate and how can
organizations promote
innovation?