BE 283:  Final Review

12:  Communication

Communication and communication process

Advantages and disadvantages of oral/written communication

How to choose the right form of communication

Vertical, horizontal, and electronic communication

Grapevine, MBWA, nonverbal (%, barriers)

Improving skills

13:  Groups and Teams

Types of groups and types of teams

Most common type of team

Benefits of teams and why people join teams

Stages in team development

Behavior norms and cohesiveness

Conflict:  optimum conflict, causes, and how to manage it.

14:  Controlling

Controlling and purpose

Types of control (areas/levels/responsibility)

Steps in the control process

Types of financial budgets

Financial statements

Bureaucratic and clan control

Managing control and resistance to control

Overcoming resistance

15:  Operations, Quality, and Productivity

Operations management and its importance

Manufacturing and service organizations

Facilities and layout

Technology and Automation (CAM, CAD, FMS, Robotics

Supply chain management

Quality and the eight dimensions

TQM, ISO, SQC, Benchmarking, Outsourcing

Levels of productivity and Forms of Productivity

Cases

Comprehensive