QT 202 

    Performance Management

Students are introduced to a systematic, data-oriented approach to managing people for maximizing performance and quality.  Data are used to measure and evaluate effectiveness of performance.  Organizational and individual behavior will be studied in the context of increasing performance and quality.  This is the stuff to make life really fun.  Enjoy!

Syllabus

Part A:  Introduction to Performance Management

Chapter One

Chapter Two

Chapter Three

Part B:  ABC Analysis and Delivering Reinforcers

Chapter Four

Chapter Five

Chapter Six

Review Module B

Part C:  Schedules of Reinforcement and Unwanted Behavior

Chapter Seven

Chapter Eight

Chapter Nine

Review Module C

Part D:  Pinpoints and Measurement

Chapter Ten

Chapter Eleven

Chapter Twelve

Review Module D

Part E:  Feedback, Goals, and Applying Performance Management

Chapter Thirteen

Chapter Fourteen

Next Class...  Progress Review of your Project
You will need to have made some substantial progress - primarily due to the graphing requirement.  Let me help.  This project will be worth at least 100 points and it needs to be extremely comprehensive.  Email or call with questions.

Preparing for the Final!
1.  A complete PIP document will need to be completed!
2.  At least one ABC analysis will need to be completed to support one area of the PIP.
3.  At least 2 or 3 A/B form graphs will need to be utilized to support your project for improvement
4.  You will need to create an updated reinforcement list that can be referenced on page 2 of the PIP.

I am looking for a very comprehensive project that covers all elements of PM.  This should be a
fun project.  Of course it needs to be typed and systematically show that you are making improvements.
Please start the project immediately so that the graphing of baseline data can begin.
Any questions please email:  Michael.Boyd@kctcs.edu