2       Frameworks of Quality

  1.  Baldrige Award

            History and Purpose

 

   

            Criteria for Excellence

 

 

            The Award Process

 

 

            Criteria Evolution

 

 

            Using the Criteria

 

    2.  International Quality Awards

            The Deming Prize

 

                   

                    FPL (75)

 

            European Quality Award

 

            Canadian Awards

 

            Australian Business Excellence Awards

 

          

    3.    Other Quality Frameworks

A.      ISO 9000:2000

 

1.        Structure (ISO 9000, ISO 9001, ISO 9004)

 

                    Factors Leading to ISO: 2000

 

2.        ISO Registration

 

3.        Benefits of ISO 9000:2000       

 

4.  Six Sigma

        A.  Evolution

 

 

        B.  Six Sigma as a Quality Framework

 

 

        C.  Six Sigma in Service Organizations

 

 

Compare Baldrige, Deming, ISO 9000, and Six Sigma