7    Total Quality Tools and Statistical Thinking

 

 

1.        Quality Function Deployment (QFD):  focuses on customer requirements in coordinating the design, manufacturing, and marketing of goods.

 

A.      Origins

 

B.       Benefits

 

C.       Voice of the customer!

 

D.      House of Quality

Six Steps

1.        I.D. customer attributes

 

2.        Identify technical features

 

3.        Relate customer attributes to the customer features of the design

 

4.        Evaluate competing products

 

5.        Evaluate technical features of design and develop targets

 

6.        Determine which technical features to deploy in the production process

 

2.       Concept Engineering:  focused process for discovering customer requirements and using them to select superior product
                                            or service concepts.

 

                                    What are the five major steps?

 

3.      Design Failure Mode and Effects Analysis

                                What information is specified for each design element? (5 items)

 

 

 

4.      Planning Tools

 

A.      Affinity Diagrams

 

B.       Interrelation Diagrams

C.       Tree Diagrams

D.      Process Decision Program Chart

 

5.      Tools for Continuous Improvement

A.      Flowcharts

 

B.       Check Sheets

 

C.       Histograms

 

D.      Pareto Diagrams

 

 

 

E.       Cause and Effect Diagrams (Fishbone)

 

 

 

F.       Scatter Diagrams

 

 

 

G.       Control Charts & SPC (298)

 

   

            Statistical Thinking (296)

 

 

 

 H.       Poka-Yoke

 

 

 I.        Kaizen Blitz

 

6.  Creativity and Innovation

        What is creativity?

 

        Explain creativity and organizational success

 

 

        Benchmarking

1.        Determine what to benchmark

2.        I.D. key performance indicators to measure

3.        I.D. the best-in-class companies

4.        Measure the performance of the best-in-class companies and compare

5.        Define and take action