5:
Designing Organizations for Quality
1.
The Functional Structure
A. Problems with it
B. It separates employees
from customers
C. It inhibits process
improvement
D. Bad news:
functional structures have separate ‘quality departments’
2.
Redesigning Organizations for Quality
A. Focus on Processes
1. Process:
2. Core processes:
3. Support processes:
4. Process management:
Chili, Spaghetti, and Cheese (196)
B. Recognize Internal
Customers
1. Internal
customers:
2. Chains of customers
(Motorola):
C. Create a Team-Based
Organization
What are some examples?
Where’s the Paperwork (203)
D. Reduce Hierarchy
E. Use Steering Committees
Leadership:
Planning:
Implementation:
Reduce:
F. Develop an Agile Organization
G. Redesign Work Systems
No Egg on Their Face (210)
3.
Organizational Design for Quality in Action
A. Bowing Airlift
B. Solar Turbines
C. Texas Nameplate
D. G E Bayamon
E. San Diego Zoo
4.
Comparison to Organizational Design Theory
A. Structural Contingency Theory
Mechanistic:
Centralized, many rules, strict division of labor, formal
Organic: Decentralized,
few rules, loose division of labor, informal controls
B. Institutional Theory: structures
Cases:
Barriers?
The British Post Office
State
University
Child Focus, Inc.