8      Quality Teamwork

What is a team?

Teamwork at Motorola  (316)

1. The Importance of Teams in TQ
        Allows parts of the organization to work together in meeting customer needs

        TQ philosophy recognizes the interdependence of various parts of the organization and uses
        teams to coordinate work.

        Employee contributions are great

        Provides quick reactions to customer demands

2.  Types of TQ Teams
        A.  Steering committees (Quality Council/Quality Improvement Team):  lead and provide
              direction and focus

                Quality Circles 

        B.  Problem Solving:  workers/supervisors meet to address workplace problems involving   
             quality/productivity

                1.  Departmental Problem-Solving

                2.  Cross-Functional

                        Gravedigging in New York 

                        Quality Circles

                3.  Natural Work Teams

        C.  Self Managed: 

                        A Little Spice...  (324)

                        Whoever Gets the Call....  (325)

        D.  Virtual Teams:

3.  Effective Criteria   

                Criteria
                1
                2
                3
                4

        A.  Team Membership

        B.  Team Processes

                1.  Problem Selection

                2.  Problem Diagnosis

                3.  Work Allocation

                4.  Communication

                5.  Coordination

        C.  Organizational Support

                      The RIT/USA Today Quality Cup 

4.  Teamwork in Action

        A.  A Team with a Transparent Problem

        B.  The Birth of Teamwork at Analog Devices

Cases

    Golden Plaza Hotel

    A Self-Managed Cheese-Making Geam

    Can Teams Work in Sales