9:  Empowerment and Motivation

 

Takeo Miura of Hitachi:  “We are going to win”

 

1.  Introduction to Empowerment  (Empowerment means giving someone POWER)

      Drive decision making to the lowest possible level!

        Employees make decisions and are responsible for their outcome!

 

        To make empowerment happen management must:

        *  I.D. and change conditions that make people powerless

 

 

        *  Increase employee confidence that their efforts to accomplish something will be successful

 

 

        Which of Deming’s 14 points relate directly to empowerment?

             *

             *

             *

             *

             *

        How does empowerment relate to Juran’s concept of self control?

 

 

 

        What percentage of the largest U.S. corporations use employee involvement programs?

 

               Stuff Happens (351)

 

 

2.  The Importance of Empowerment

        What four employee attitudes, taken together, correlate with higher profits?

         *

         *

         *

         *

 

         What does the quote “employees who are put into jobs that are like being in a closet” mean?

 

 

          Empowerment

                       - Improves quality

 

                       - Increases satisfaction

 

                       - Improves customer service

                      

        Pixar's Fun House (353)

 

3.  Principles of Empowerment

        A.  Empower Sincerely and Completely

 

 

 

        B.  Establish Mutual Trust

 

 

 

                  All You Need is Trust (356)

 

 

        C.  Provide Employees with Business Information

 

 

 

        D.  Ensure That Employees Are Capable

 

 

 

                 Starbucks Success (358)

 

        E.  Don’t Ignore Middle Management

 

 

 

        F.  Change the Reward System

 

 

                Caught Doing Things Right (360)

 

4.  Empowerment in Action

 

        A.  Semco

 

 

        B.  Ritz-Carlton Hotel

 

 

        C.  Los Alamos National Bank

 

 

       D.  When Empowerment Doesn’t Work

 

                  Compensation for Motivation (365)

 

Cases: 

              The Case of the Stranded Traveler

 

              The Frustrated Manager

 

              The MBA Candidate