10
Quality Leadership
1.
Roles of a Quality Leader
Perspective on Leadership
The Man Who Hated Quality (381)
A. Establishing a Vision
Vision: vivid
concept of what an organization should be.
It should be clear and exciting, linked to customers’ needs, and lead
to achieving the mission.
First:
Establish the Vision
Put the
vision together with the talents/imagination of the entire organization
Second: Instill the vision
in all members of the organization
A World of Vision
B. Live the Values
Keys: customers,
continuous improvement, and teamwork
* Careful
with hypocrisy
* Managers
actions are critical!
C. Lead Continuous
Improvement
1. Lead by Example
2. Prioritize
processes
3. Inspire
people to do things
4. Remove
barriers to success
5. Keep
track of improvement efforts, encourage, and R+
Tampopo (387)
2.
Quality Leadership in Action
A. Solectron
Corporation
B. Armstrong Building
Products
3.
TQ and Leadership Theory
A. Consideration
and Initiating Structure
B. The Roles of Managers
C. Transformational
Leadership Theory
D. Situational Leadership
CASES:
Xerox
Leadership Teams
Crosby’s Nightmare