Review Feedback 4

Chapter 4

Customer- Supplier Relations
Importance of Customers
Importance of Suppliers
Principles for Customer-Supplier Relations
Practices for Dealing with Customers
Practices for Dealing with Customers
Cases

Chapter 8

Team
The Importance of Teams
Types of Teams
Effective Teamwork
Team Processes
Organizational Support
Teamwork in Actions'
Cases

Chapter 3

Quality as a Competitive Advantage
Sources of Competitive Advantage - Cost leadership, differentiation, people
Quality and Differentiation Strategies
        Superior design, competing on service, agility, innovation, and time.
Information and knowledge
Strategy development
    Process
    Implementation
        Hoshin
Cases

Essays
Major Areas