Review:  Module 5

QMS 101

9:  Empowerment and Motivation

Empowerment – what it is

What must management do to make empowerment happen?

Importance of empowerment

Principles of empowerment

Cases

10:  Quality Leadership

Roles of a Quality Leader

                Vision

                Values

                Continuous Improvement

Quality Leadership in Action

TQ and Leadership Theory

Cases

Comprehensive:  Major Areas