QMS
– 101: Quality Management
Principles
Instructor: Michael Boyd
Office: L-213
686-4584
Michael.Boyd@kctcs.edu
Texts:
Total Quality, James Evans & James Dean Jr. , Southwestern
Publishing, 2003.
Course
Description:
Students
are introduced to fundamental concepts, principles, and practices used to
improve quality in organizations. The
need for organizational change is reviewed and paradigms of quality are
introduced. An overview of areas
of change, methods of quality planning, and methods for implementing quality
policies are provided.
Course
Objectives/Competencies:
Upon the completion of this course the student should:
1
Identify significant factors that necessitate quality improvement in
U.S. manufacturing and
service
industries.
2
Explain quality philosophies, principles, and paradigms.
3
Identify potential areas of organizational change and contributions of
each to quality improvement.
4
Identify procedures used in quality planning.
5
Explain major factors to be considered in structuring a quality
culture.
General
Education Competencies:
1
To communicate effectively using standard written English.
Students will demonstrate their proficiency in
writing skills through the completion of
written assignments, projects, and article reviews.
2
To analyze, summarize, and interpret a variety of reading materials.
Article
reviews, assignments, and class activities will ensure that diverse business
situations will
be read, written, and reported.
3
To think critically and make connections in learning across the
disciplines.
Article reviews
and assigned case studies will require students to assess, analyze, and
interpret situations, apply relevant theories, and suggest possible solutions
for problem resolution.
4
To elaborate upon knowledge to create new thoughts, processes, and/or
products.
After reviewing
past and current theories on various management topics, students will
create/develop theories on the various management processes.
5.
To demonstrate an awareness of ethical considerations in making value
choices.
Ethical conduct
and demonstration of respect for opinions, beliefs, and rights of others is
required of all participants in the class.
In addition, ethical and social issues will be addressed by students in
case studies, assignments, and class discussions.
Course
Requirements
1
Students will study fundamental quality concepts, methods for adapting
quality to a specific setting of tools and techniques for achieving and
sustaining quality. The format will be a combination of joint discussion,
instructor facilitation, class activities, and videos.
2
Four major exams will be given.
Each
exam will include information from classroom discussions, the text, and
examples reviewed in class.
Exams will be a
combination of multiple choice, exercises, and essay.
3
Unannounced exercises/quizzes may be given throughout the semester.
4
In-class exercises are extremely important to overall course success.
Every effort should be made to attend every session.
5
Homework assignments will be required during the course and these will
be assigned and discussed in
class. Late assignments will only
be accepted within 24 hours of the period in which they are due.
Attendance
Policy: Students
are expected to attend every class session.
Any absence should be prearranged with the instructor.
Excessive unexcused absences by a student will have an adverse impact
upon a student’s grade. Points
will be possible during every classroom session and generally cannot be made
up if absent.
Make-up
Exams: Any
make up exam will be given during the final exam period.
Students are encouraged to take each exam on the assigned exam date.
Withdrawal:
Students may drop the course and receive a “W” at their discretion,
through the midterm. After the
midterm, a student may withdrawal
with a “W” only under extenuating circumstances (illness, accident) and
with the instructor’s permission.
Responsibilities
of the Student:
Students should complete reading assignments and required work before
coming to class, be prepared to take exams on announced dates, find out what
was covered in class if absent, and communicate to the instructor any academic
problems you feel you have with the course.
And please, don’t let your cell phones ‘ring’ during class!
Cheating,
Plagiarism, and Conduct:
Cheating and plagiarism will not be tolerated.
Students found guilty will be given an “E” for the course.
Students who are disruptive in the classroom will be asked to leave.
Grading
and Testing
4 Exams (feedback tools)
@ 100
400
Quizzes and In-class
activities
100
Assignments and Exercise
Notebook
150
Article Summaries
60
Attendance and
Participation
75
785
Grades based on:
100 – 90%
=
A
89
– 80%
=
B
79
– 70%
=
C
69
– 60%
=
D
< 59% =
E
Articles
Summaries:
At
least three periodical reports will be turned in throughout the semester.
These summaries should originate from approved business and other
sources (including the web) and should address a specific aspect of
management. The reports should be
approximately one page in duration (typed) and should include the title of the
article, its author, the source, and the date.
Exercise
Notebooks:
Two
times during the semester your exercise notebook will be turned in. Each notebook will include between 7 and 15 short projects.
Notebooks should only be handed in with the specific assignments that are due.
Each notebook will be worth between 25 and 60 points.
Tentative
Course Outline
QMS 1011:
Understanding a Quality Focused Organization
1
Introduction to Quality
2
Approaches to Total Quality
11 Total Quality and Organizational Change
QMS 1012:
Quality Tools of the Trade
7
Total Quality Tools and Statistical Thinking
Supp. Control Charts and other
Qualtiy Tools
QMS 1013:
Systems for Quality Improvement
5
Designing Organizations for Quality
6
Designing, Controlling, & Improving Organizational Processes
Supp. Lean Manufacturing Workshop
QMS 1014:
Quality Planning for Continuous Improvement
4
Quality in Customer Supplier Relationships
8
Quality Teamwork
3
Total Quality, Competitive Advantage, and Strategic Management
QMS 1015: People Power: The Key to
Quality Improvement
9
Empowerment and Motivation
10
Quality Leadership
Syllabus
is subject to revision.
Any
student repeating this course must complete an ‘option to complete’ form
Have
a profitable semester!